Customer Service.

Benefit from a team of professionals available 24/7

As your colocation partner, we’ll collaborate with and advise you in your IT transformation – offering strategic insight to support change. We strive to understand your business so we can provide the solution that’s right for you.​

​Our dedicated customer support team are online 24 hours a day, 365 days a year.


With teams present on site 24/7, ETIX Everywhere guarantees a very high level of maintenance and operation for each of its sites.

These teams are also available to provide smart hands services on your server to help your team operate remotely.

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Technical excellence

Our support team is made up of experienced professionals, fully rained in the latest ITIL v3 standard.

Operational excellence

All our operations are accredited to the internationally recognised information security and business continuity standard, ISO 27 001.


Wherever you invest with us, from Bangkok to Nantes, our ECC is the single point of contact for your operations.

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Multilingual Support

We provide native language support for customers in English, French.

Customer Portal

Managing complex IT infrastructure can be a daunting task, with various elements requiring attention and maintenance. From replacing a drive to selling capacity at short notice for a thriving online business, it can be difficult to keep up with the demands.

That’s where our customer portal comes in. We understand that our customers need access to their infrastructure at all times, which is why our portal is available 24 hours a day, 365 days a year. With just a few clicks, you can order services or manage and audit elements of your infrastructure hosted in an Etix Data Center.

Immediately available expertise
Using ETIX Everywhere provides you with qualified staff available on demand. Focus on your business, our teams take care of your infrastructure.
Access a large number of service providers
With more than 100 IT service providers in its market place, you benefit from very varied managed services and telecom solutions at unbeatable prices.
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Remote Hands Support

Our expert engineering teams are available 24/7 to provide comprehensive support and meet best in class SLAs and ensure your data transitions smoothly. With remote hands services, we can resolve emergency and routine technical tasks, allowing you to focus on other important aspects of your business.

Would you like to receive a quote ?

In order to best estimate your needs, you can create your own quote using the form below.

A last question about ETIX Other Services ?

We combined every popular questions about technical modules in our data center

We have a wide range of possible services for our customers ranging from tape rotation, rebooting one of your servers, racking your equipment, supporting your service providers, etc. Our on-site team are here to help you as best they can.

We operate via a ticketing tool. The requests of our customers are treated with a contractual response time commitment. We make sure to give you the best answer and solution possible to your requests. Our flexibility is part of our DNA so be sure we’ll do our best to help you.

We operate by tickets depending of working hours and non-working hours.

Please contact us for more informations.

If you can’t find the answer to your question here, or you would simply like to find out more about ETIX Data Center, please don’t hesitate to contact us.

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