Maintenance Everywhere.
Certified teams available 24/7
To guarantee 100% availability for your IT infrastructure, Etix Everywhere not only relies on its technical solutions, but also on its trained and certified teams to operate its data centers.
READY TO MAINTAIN YOUR DATA INFRASTRUCTURE
All Etix Everywhere data centers are ISO 27001 certified.
Standard operating and team training procedures.
24/7
monitoring and operation on site
Smart Hands
services available
ISO 27001
certification in all our sites
50 partners
MSP and telcos available
Our Maintenance's highlights
Maintenance services ensure optimal operation of the infrastructure while facilitating access to the data center for customers
- 24/7 on-site monitoring and operation via a decentralized NOC and on-site teams
- Smart Hands services available 24/7
- All operational teams are ISO 27001 certified
- With the Etix marketplace access 50+ MSP and Telco partners
- DCIM and BMS available for better performance monitoring
- Access our technical premises and our offices for your operations
- Photovoltaic power plant
Preventive and Corrective Maintenance
All preventive maintenance activities are scheduled in advance, prepared with a Maintenance Operation Protocle (MOP), realized following the MOP, with a contingency plan. A maintenance report then should be issued; maximum two weeks after resuming operations.
Preventive maintenance activities are done, as much as possible, during daytime; and critical operations are scheduled preferably during the first three days of the week.
Before any maintenance activities, spare parts, tools and engineer(s) availability will be checked and confirmed to avoid aborting operations.
Etix Everywhere has always opted for technologies that does not consume water, allowing it to benefit from the lowest WUE ratio on the market.
OUR SUSTAINABLE INITIATIVES
As a member of the Climate Neutral Data Center Pact, Etix Everywhere is committed to reduce its carbon footprint
- On-site waste recycling
- Monitoring and optimization of cooling systems
- Refurbishment of computer equipment
- Strict selection of subcontractors
POPULAR QUESTIONS ABOUT MAINTENANCE
We combined every popular questions about our Data center maintenance
The operation of a data center consist of a preventive and corrective maintenance. As part of preventive maintenance, it is planned in advance, prepared, detailed and documented in order to analyze its progress. Corrective maintenance, on the other hand, must respond to an incident as quickly as possible and in a perfectly secure manner.
An operations team is in charge of the 24/7 management of the data center. This team can vary from 5 to 20 people depending on the size of the site and is led by a Site Manager. Each Site Manager is under the direction of a Head of Operation for the zone who is himself directed by the CTO of the group.
At Etix Everywhere, each data center is committed to the highest level of SLA on the market: TIer IV, guaranteeing 99.995% availability. In fact, our data centers have had 100% availability since the creation of Etix Everywhere in 2012.
The operation of a data center consist of a preventive and corrective maintenance. As part of preventive maintenance, it is planned in advance, prepared, detailed and documented in order to analyze its progress. Corrective maintenance, on the other hand, must respond to an incident as quickly as possible and in a perfectly secure manner.
If you can’t find the answer to your question here, or you would simply like to find out more about ETIX Data Center, please don’t hesitate to contact us.
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